Complaint Handling Policy

As a quality and customer oriented testing laboratory, Pangenia treasures feedbacks from all parties and handles complaints according to defined policy. You may reach us through one of the following ways:

Tel: +852 3989 6160
Fax: +852 3989 6161
Correspondence: Unit 1380, 13/F, KITEC, 1 Trademart Drive, Kowloon Bay, Hong Kong

Pangenia will confirm receipt of the complaint, and will communicate the result of the complaint investigation with the party concerned.